Exchange and Return Policy
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Welcome to Dhenki Foods Private Limited. We appreciate your trust in our products. Our return and refund policy ensures a smooth process in case you encounter any issues with your purchase.
1. Exchanges and Returns:
We offer a 7-day exchange/return policy, giving you ample time to request a replacement or return. To initiate an exchange/return, please contact us at:
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Email: contact@dhenki.com
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Customer Helpline: +91 8240379055
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To be eligible for an exchange/return, the item must be in its original packaging, unused, and in the same condition as received. The invoice must be provided at the time of return pickup. Once a product has been used, it becomes ineligible for exchange or return.
Exchanges/Returns are permitted in the following cases:
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1. The product is damaged, or you received the wrong item.
2. The product is not sealed properly upon delivery.
3. The product has expired by the time of delivery.
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Upon acceptance of your return, we will arrange for pickup from the same address. You will be notified of the expected pick-up date. In the case of an exchange, the replacement product will be delivered within 14-15 days after the return pick-up.
For any delivery-related discrepancies, please contact us within 48 hours after the order has been marked as delivered.
Note: For quality issues, contact us at +91 8240379055 or via email at contact@dhenki.com.​
2. Cancellation:
We accept order cancellation requests if the product has not yet been shipped. If accepted, you are entitled to a refund of the entire amount.
Dhenki Foods reserves the right to cancel or refuse any order for reasons such as stock unavailability, pricing errors, or issues with personal/financial details provided by the customer.
3. Refunds:
Once we receive and inspect your return, we will notify you of its status. If approved, you will be automatically refunded via your original payment method. Please allow 5-7 days for the refund to reflect.
For any questions regarding returns, please contact us at:
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Email: contact@dhenki.com
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Customer Helpline: +91 8240379055
Thank you for choosing Dhenki Foods. We are committed to providing a hassle-free experience with our products and services.